Prestige Hobbies Return Policy.

We want you to be satisfied with your purchase from us. Please do not return an item without contacting us. We may not be able to credit it back to you. The easiest way to do this is Email. We do not refund shipping charges.

I received an item and it is not what I expected. Can I return it?

Please contact us either by sending an email to the address on your receipt or using the contact form provided on this web site and request a return authorization (RA) number. To make things easier, please let us know the original order number (this should be included on your receipt and in any email you received from us). Once you get an authorization number, you may send the item back to us (at your expense). We will refund the price you paid for the item, or give you a credit towards another purchase, less shipping charges.

I received an item and it was damaged. What should I do?

Please contact us either by sending an email to the address on your receipt or using the contact form provided on this web site and let us know what is damaged. To make things easier, please let us know the original order number (this should be included on your receipt and in any email you received from us).
We will tell you how to proceed in getting the item back to us so we can make a replacement, or refund. Do not send the item back to us until you hear from us, usually in 24 to 48 hours.

If your question is not answered here, please contact us using the contact form provided on this web site and you should receive a prompt reply, usually within 48 hours.